Privacy Policy

Last updated: 11 September 2026

This policy explains what Purpleglo collects when you use our website and the AI GLP-1 Skin Test, why we collect it, how long we keep it, and what you can ask us to do with it. If anything here is unclear, email us at support@thepurpleglo.com and we'll answer in plain language.

Who we are

Purpleglo operates thepurpleglo.com and the AI GLP-1 Skin Test. You can reach us at support@thepurpleglo.com for any question about this policy or about your data.

What we collect

Your photo. If you use the AI GLP-1 Skin Test, we collect the face photo you take or upload. This is the only reason we ask for it, and it is the only thing we use it for.

Your email address. Collected during checkout so we can send you your report and contact you about your order.

Payment information. Payments are processed by Stripe. Your card number, expiry, and security code go directly to Stripe and are never seen or stored by us. We receive only confirmation that a payment succeeded, along with the last four digits of the card and the email you provided.

Usage information. Like most websites, we automatically receive your IP address, browser and device type, the pages you visit, and how you move through them. We also record anonymised sessions — see Analytics below.

Anything you send us. If you email us, we keep that correspondence so we can help you.

How we use it

We use your photo solely to produce your skin report. We use your email to deliver that report, to respond to you, and — only if you have opted in — to send you marketing. We use payment information to take payment and to process refunds. We use usage information to understand how people move through the site, find what's broken, and improve it.

We do not sell your personal information. We do not share your photo with advertisers, data brokers, or anyone else for their own purposes.

Your photo, specifically

We treat face photos as sensitive, because they are.

Your photo is transmitted over an encrypted connection and stored on our servers only for as long as we need it to produce and deliver your report. Once your report has been sent, or if your order is cancelled or refunded, the photo is deleted. We do not use your photo to train AI models, we do not publish it, and we do not share it with third parties except the service providers described below who host our infrastructure on our behalf.

If you want your photo deleted sooner, email support@thepurpleglo.com and we will delete it.

Depending on where you live, a face photo may be treated as biometric information under local law. Where that applies, we rely on your consent — which you give by choosing to take or upload a photo — and you can withdraw it at any time by contacting us.

Analytics and advertising

Meta Pixel. We use a Meta (Facebook) pixel to understand which ads bring people to us and which of those visits lead to a purchase. It records events such as viewing the page, starting checkout, and completing a purchase. Meta may use this information in accordance with its own privacy policy.

Microsoft Clarity. We use Microsoft Clarity to record anonymised sessions and produce heatmaps, so we can see where people get stuck. Clarity masks text you type into form fields, and payment details entered into Stripe's checkout are not visible to it.

Cookies. These tools and our website use cookies and similar technologies. You can block or delete cookies in your browser settings, though some parts of the site may not work properly if you do.

Service providers

We use a small number of third parties to run the business. They only receive what they need to perform their function, and are not permitted to use your information for their own purposes.

Stripe processes payments. Render hosts our application and database. Meta and Microsoft provide the analytics described above. Our email platform sends your report and any marketing you have opted into. Framer hosts our website.

How long we keep things

Photos are deleted once your report is delivered, or once an order is cancelled or refunded. Order and payment records are kept for as long as tax and accounting rules require. Email addresses are kept until you ask us to remove them or unsubscribe. Analytics data is retained according to each provider's own retention settings.

Your rights

Wherever you live, you can ask us to show you what personal information we hold about you, correct it if it's wrong, delete it, or stop using it for marketing. If you're in the UK, EU, or a US state with a comprehensive privacy law, you may have additional rights, including the right to object to certain processing and to complain to your local data protection authority.

To exercise any of these, email support@thepurpleglo.com. We'll respond within 30 days, and we won't treat you differently for asking.

Security

We use encrypted connections, and payment details never touch our servers. No system is perfectly secure, so we don't claim ours is — but we limit what we collect, keep photos only as long as we need them, and restrict who can access what we hold.

Children

Our products are not intended for anyone under 18, and we do not knowingly collect information from children. If you believe a child has given us information, email us and we'll delete it.

International transfers

We are based in India and use service providers located in the United States and elsewhere. If you use our site from another country, your information will be transferred to and processed in those locations.

Changes

If we change this policy we'll update the date at the top. If the change is significant, we'll say so clearly rather than hoping you don't notice.

Contact

Questions, requests, or complaints: support@thepurpleglo.com